AGENDA

Will Call

Expo Room

*Breakfast Sponsored by Chalkline, GLI & Incredible Technologies

General Session Room

We-Ta-Se Color Guard and Little Soldier Drum Group perform.

*Tribal Traditions Sponsored by Kambi

Data Analytics featuring AI Possibilities for Bingo and Slots

General Session Room

AI-powered data analytics is transforming the bingo and slots industry by personalizing gameplay, optimizing performance, and boosting incremental revenue. Analyzing player behavior in real time allows for personalized promotions, adaptive game difficulty, and optimized payout structures. AI enhances fraud detection, forecasts trends, and streamlines gaming operations. Chatbots and sentiment analysis improve support and satisfaction. This smart, data-driven approach empowers developers and operators to create engaging, fair, and responsible gaming experiences, driving innovation in the digital gaming landscape.

Dr. Jason Fiege 

*General Sessions Sponsored by Rush Street Interactive

*Breaks & Beverages Sponsored by QCI

 Utilizing Analytic Theories

General Session Room

Integrating analytic theories with AI in bingo and slots enhances strategic decision-making. Descriptive and diagnostic analytics reveal player behavior and engagement, while predictive analytics forecast trends like churn and high-value user actions. Solution focused analytics suggest optimal actions for retention and monetization. Probability and pattern recognition optimize bingo, while game theory and reinforcement learning redefine slot winnings and engagement. This data-driven approach replaces intuition, improving player satisfaction and operational efficiency in a competitive Brick & Mortar Gaming market.

Moderator Eric Casey with Andrew Cardno & Erik Isner

*General Sessions Sponsored by Rush Street Interactive

Expo Room

* Lunch Sponsored by IGT, GLI, Incredible Technologies & QCI 

Cybersecurity Protecting What Matters

Expo Room  

Cybersecurity is crucial for protecting data, systems, and user privacy across industries. With increasing cyber threats like data breaches, identity theft, and ransomware, businesses use tools like firewalls, encryption, multi-factor authentication, and AI-driven threat detection for defense. In sensitive sectors like finance, healthcare, and gaming, cybersecurity ensures trust and compliance. Human factors, such as ongoing education, help prevent attacks. Ultimately, cybersecurity safeguards information, reputation, and peace of mind by staying ahead of evolving threats in a connected world.

Robert Geis & Jesse Langdon

*General Sessions Sponsored by Rush Street Interactive

*Breaks & Beverages Sponsored by QCI

The Art of Transforming Bingo Operations to Revenue

Bingo Hall

Transforming bingo operations to maximize revenue blends tradition with innovation. Digital transformation modernizes systems, while data analytics optimize player offerings and scheduling. Loyalty programs, and dynamic promotions boost retention and spending. Automation improves efficiency, reducing costs. Mobile integration and social features expand reach, creating community experiences. Gamification and hybrid formats open new revenue streams. By combining entertainment with data-driven strategies, operators can enhance engagement, efficiency, and profitability in a competitive digital gaming market.

Moderator Chad Hauschildt with Carl Jackson, Carli Ketvirtis &  Melissa Webster 

The Illusion of Perceived Persistence 

General Session Room

The Illusion of Perceived Persistence occurs when players believe their efforts influence outcomes in chance-based games on a Slot Machine. This taps into cognitive biases, such as the gambler’s intuition. Game designers may reinforce this illusion with near-misses or progress bars to maintain engagement. While it can enhance user experience, ethical game design requires balancing entertainment with transparency. Ensuring players understand the true nature of outcomes promotes responsible play and fosters trust in digital experiences.

Moderator Dan Schrementi with Micheal Bridgman, Travis Johnson & Raven Johnston

*Breaks & Beverages Sponsored by QCI

Unifying Frontline Player Experience

General Session Room

Unifying the frontline player experience in casinos enhances loyalty and engagement. By integrating systems across digital and physical touchpoints, casinos create personalized experiences with unified player profiles. Staff training ensures consistent service, supported by real-time insights into player preferences. AI and analytics help anticipate needs and tailor experiences. From onboarding to high-stakes gaming, every interaction should feel seamless and connected, transforming casual visitors into loyal patrons by making them feel recognized, valued, and immersed in the brand journey.

Moderator Steve Shehi with Carrie Beaudette, Dan Kustelski & Andy Parnell

*General Sessions Sponsored by Rush Street Interactive

Expo Room

Beer & Wine Bar

*Expo Libations Sponsored by Horizon Talent Agency

Hotel Lobby Bar

Drinks, apps, music, and more!

*Happy Hour Sponsored by AGS

*DJ sponsored by Eclipse

Bingo Hall 

This isn’t your grandma’s bingo night – get your glow gear ready for a thrilling experience filled with laughter, excitement, and fantastic prizes under the black lights!  Hosted by Jeni Tonic.

*After Dark Sponsored by iGaming Capital